Introduction

StrongNet Fiber Ltd ("Company", "we", "our", or "us") operates the StrongNet Fiber mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our App.

1. Information We Collect

1.1 Personal Information You Provide

Full name
Email address
Phone number
Billing address
Payment information (processed securely through M-Pesa)
Account credentials
Customer service inquiries and feedback

1.2 Device Information

Device type and model
Operating system and version
Device identifier (IMEI, Android ID)
IP address
Mobile network information

1.3 Usage Information

App features accessed
Pages or screens viewed
Time and duration of usage
Interaction with App features
Speed test results
Network performance data

1.4 Location Information

Service coverage area verification
Installation address
Service delivery location

2. How We Use Your Information

We use the collected information to:

Provide and maintain App services
Process payments and billing
Send transactional communications (account updates, invoices, receipts)
Customer support and issue resolution
Improve App performance and user experience
Comply with legal obligations
Prevent fraud and unauthorized access
Send promotional content (with your consent)
Monitor network quality and service delivery
Generate anonymized analytics and statistics

3. Data Security

We implement appropriate technical and organizational security measures to protect your information:

SSL/TLS encryption for data transmission
Secure payment processing via M-Pesa
Access controls and authentication
Regular security audits
Employee confidentiality agreements

However, no method of transmission over the Internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

Service Providers: Payment processors, customer support platforms, hosting providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or asset sale
With Your Consent: As authorized by you

5. Retention of Information

We retain personal information for as long as:

Your account is active
Required to provide services
Required by law
Necessary for business purposes

You can request data deletion by contacting us.

You can also submit a request directly on our account deletion page, which lists the steps, exactly what data is removed, and our legal retention periods.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Opt-out of marketing communications
Withdraw consent
Data portability
Lodge complaints with relevant authorities

To exercise these rights, contact us at:

Email: info@getstrongnet.shop
Phone: +254 793 070 002
Address: Mombasa, Kenya

7. Children's Privacy

The App is not intended for children under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

8. Third-Party Links

The App may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

9. Cookies and Tracking

The App may use cookies and similar tracking technologies to:

Remember user preferences
Analyze usage patterns
Enhance user experience
Prevent fraud

You can control cookie settings through your device settings.

10. Communication Preferences

You can manage communication preferences by:

Adjusting settings in the App
Clicking "unsubscribe" in marketing emails
Contacting us directly

We will honor your preferences promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to the App. Your continued use of the App constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices:

StrongNet Fiber Ltd

Email: info@getstrongnet.shop
Phone: +254 793 070 002
Website: https://www.getstrongnet.shop
Address: Mombasa, Kenya
Hours: Monday – Saturday, 8:00 AM – 8:00 PM

13. Compliance

This Privacy Policy complies with:

Kenya's Data Protection Act
GDPR (for users in the EU)
App Store and Google Play Store guidelines
Industry best practices

Your privacy is important to us. Thank you for trusting StrongNet Fiber.