1. Service

StrongNet WiFi provides fixed wireless and fibre internet access to homes and businesses in Kenya. Speeds advertised are best-effort up to the package ceiling and may vary with congestion, distance and equipment.

2. Acceptable use

You agree not to use the service to: distribute malware, spam, infringe intellectual property, host content unlawful in Kenya, or resell the connection without our written consent.

3. Billing

Plans are prepaid monthly via M-Pesa. Service activates upon payment confirmation and lapses automatically when the period ends. Installation fees are non-refundable once equipment is on-site.

4. Equipment

CPE (router/ONT) supplied by StrongNet remains our property unless purchased outright. Tampering or unauthorised replacement voids warranty and may incur replacement charges.

5. Support & SLA

Residential support is available 8am–10pm daily on WhatsApp and phone. Business SLAs are documented separately in the customer order form.

6. Suspension & termination

We may suspend service for non-payment, abuse, or regulatory order. You may cancel at any time; service runs until the end of the paid period.

7. Liability

To the maximum extent permitted by Kenyan law, our liability for service interruptions is limited to a pro-rata credit of the affected period.

8. Governing law

These terms are governed by the laws of the Republic of Kenya. Disputes shall be resolved in the courts of Kenya.

9. Contact

info@getstrongnet.shop · +254 793 070 002